Frequently asked questions

In attendance everyone starts as "Came": the leader only unmarks who missed. Every screen has an animated tutorial, and our sales and development team trains your leaders by video call.

It is with our sales and development team, by video call, and it is included. Every screen has an animated tutorial, and short video tutorials are on the way, to watch again whenever you want.

No. Cenáculo opens in the phone or computer browser and can sit on the home screen like an app.

Yes. We import your cells and people from your spreadsheet before the trial starts.

You get 14 days free, and the monthly plan has no lock-in. The data belongs to the church and can be exported whenever you want.

Each church sees only its own data, and each person sees only what their role allows. The office registers people but does not read pastoral notes. Sign-in has two-step verification and backups are daily and encrypted.

No. The price is the same with 5 or 50 cells, with no limit on members or users.

Your church's IT or pastor creates your access and sends a temporary password, usually through WhatsApp. Sign in with your e-mail and that password: before anything else, the system asks you to create your own password.

On the sign-in screen, tap "I forgot my password" and enter your e-mail. You get a link that is valid for a short time and works only once.

• Did not arrive? Check your spam folder.
• Still nothing? Ask your church's IT to reset your password.

Open Cenáculo in your phone's browser and add it to the home screen:

• iPhone: in Safari, tap Share and then "Add to Home Screen".
• Android: in Chrome, open the menu (three dots) and tap "Add to home screen" or "Install app".

After that it opens like an app, full screen.

In Account, under Notifications, tap Turn on and allow it when your device asks. On iPhone, notifications work with Cenáculo added to the home screen (see the question above). If it says "Blocked", allow it in the browser or device settings and come back.

Yes. In Account, Preferences, choose the language. "The church's" follows the language your church chose. You can also change it on the sign-in screen, before signing in.

It is that screen's "How it works": a short step-by-step with animations showing what you can do there. It changes with your role: each person sees the steps that apply to them.

Use the same e-mail in both. When you sign in, the system asks which church you want to enter. Later, to switch, go to Account, Churches: it switches without asking for the password again.

In your cell, tap More and then Take attendance (on Home, the "Record attendance" shortcut also shows on meeting day).

• Everyone starts as "Came": unmark who missed. "Excused" does not count as an absence.
• Record visitors by name and, for accompanying children, just the count.
• Tell how it went in the meeting report and tap Finish attendance.

Only the cell leader records attendance (if there is more than one leader, any of them). The network supervisor is the backup when the leader cannot. The pastor corrects but does not record in the leader's place. Co-leaders and leaders in training follow along but do not record.

Yes, for up to 14 days: in the attendance, pick the meeting date. After that, only the pastor can record it. To fix an attendance already recorded, the system asks for a short note of what changed.

Open the attendance, turn off "Was there a meeting that day?" and choose the reason (holiday, trip, house unavailable...). Nobody gets an absence and the cell does not show as "no attendance".

It does. Cells meet in people's homes, sometimes without signal: the attendance is saved on the device and sent automatically when the connection returns. The door attendance of an event, however, needs internet, to block the same ticket on two devices.

In the attendance, tap "+ Had a visitor today" and type the name (phone is optional). As you type, the system looks for visitors who came before, so there are no duplicates. You can also note who invited them.

Automatically, on the third visit in a row, counting only meetings that happened (a week without a meeting does not break the streak). They get a record, become a member and the leader is notified. The leader can also convert them earlier.

It is the person's attendance in the cell, counting only meetings that happened:

• Frequent: 75% or more.
• At risk: 50% to 74%.
• Critical: below 50%.

The raw number shows alongside ("1 of 1"). Someone new with no meeting yet has no status: nobody starts red.

In the cell's More menu, tap Multiply: name the daughter cell, choose who goes with it and who will lead (usually the leader in training). It all happens at once, and the lineage shows the daughter was born from the mother. You can record old multiplications with their real date.

In Edit cell, Address step. The address is typed; the map location comes from the GPS of whoever is at the house, through the update button. So update the location only when you are at the cell's house: the old one is replaced.

Cells meet in someone's home. For people who do not lead or supervise, the church list shows only the neighborhood, day, time and leader. The full address and members stay with the leadership.

In the cell's More menu, under Attention, tap Close. It only works with no active members: transfer or remove each one first. Nothing is deleted and the cell can be reactivated later.

In People, tap New person. The form has three steps: who they are, contact and cell. Only the name is required; without the date of birth, the record stays pending until someone completes it. Cell and ministry leaders can also register people from their own screens.

Something important is missing from the record: the date of birth, or it is a minor under 18 without a guardian. In the profile, the red "Pending" badge next to the name leads to a box that says what is missing, with a button to fix it.

In the person's profile, Cell tab, tap the "..." button and Transfer cell. The history in the old cell is kept, with the reason. Whoever leads a cell must leave the leadership before being transferred.

Whoever operates the system (pastor or IT): in the person's profile, Access tab, tap Give system access. The record needs date of birth, e-mail and phone. The temporary password shows only once, with "Send via WhatsApp" and "Copy all" buttons. The person changes it on first sign-in.

It does, as you type: it shows who has the same phone or a very similar name. It is only a warning, it never blocks (a child may use the mother's phone, and two people may have similar names). If it is not the same person, tap "Not the same person".

Only those who care for them: the cell leader, the network supervisor, the leader of the ministry where they serve and the pastor. IT administers the system but does not read them. Each note's text stays collapsed and opens one at a time, and every reading is logged.

Type parts of the name, in any order: "Marcos Rezende" finds "Marcos Vinícius Rezende". Whoever operates the system can also search by phone, e-mail and notes.

It is who to reach out to now, in order of urgency: scheduled returns that are due, people missing without follow-up for 60 days and first-time visitors. Each row has WhatsApp with a ready message and a Record button. It belongs to the pastor and the supervisor (in their network).

When recording a care note, you can choose a date to reach out to the person again. On that day, they show up in the Today queue, so nobody forgets. When someone reaches out again, the old return leaves the queue.

Being able to operate is not being able to see. IT registers people, grants access and configures the system, but does not read pastoral care: care notes, individual attendance and meeting reports stay with the pastor and leadership.

In Pastoral, Birthdays tab: the month's birthdays, with arrows to change the month. Each person has a WhatsApp button with the greeting already written.

In Schedules, which opens on your ministries, and on Home, under Upcoming commitments. When someone schedules you, you get a notice, plus a reminder before the service.

Whoever leads the ministry (or the pastor and IT): open the ministry, tap More and Schedule. Choose the service, date and function. The screen shows what happens with each person's notice: notified now, after quiet hours, or no notice (and why).

In Service lineup, say how many people of each function each service needs. Then "Generate schedule" builds a four-week proposal, in a fair rotation:

• first whoever did not serve at the previous service;
• whoever has not missed much in recent months;
• whoever served fewer times and has gone longest without serving.

Nothing is saved until you review and save, and nobody is placed in two ministries at the same time.

To receive it, the person needs system access and notifications on in their device. They may also have muted that notice, or it may be the church's quiet hours (the notice waits). When scheduling, the screen says the reason for each one.

The pastor, IT and whoever has the Media role. The Media role opens only Communication: it gives no access to people, cells or Pastoral.

A notice stays on Home for the audience, side by side with the others, during the period and on the days you choose, with or without an image, and can have scheduled notifications. A notification (Notifications tab) is sent once to phones, now or scheduled, and stays in the inbox.

Urgent reaches even those who muted announcements on their device and shows in red on Home. The church's quiet hours still apply. Use it sparingly.

Only people with system access receive them: without a login, there is nowhere to deliver. Before sending, the form shows how many will receive it and how many have no access. For the notification to reach the phone, the person must also have turned notifications on.

In Communication, Notices tab, tap New notice: the title, the text and, if you want, a 16:9 image (the church screen artwork works). Choose where the button leads (an event found by search, a screen or a website), who it is for, for how long and on which days (Tuesday prayer only on Tuesdays). Last, the notifications: when it goes live, on its days at a set time, on a date, or before each session of the event. On the event screen, "Create a notice for the event" opens with the cover and the event set.

In Events, tap New event. Name, date and place are enough to start; then adjust the cover, spot lists, registration questions and team. The event starts as a draft: open registrations when ready, in "Change status".

A list is a group of spots with a rule for who can join: only the organizers, anyone through the link, members, or a chosen group (roles, networks, cells, ministries). A batch lives inside a list and releases spots gradually: the first, then the second. Each batch opens by hand, on a date or automatically when the previous one sells out.

In three ways:

• by the organizers, in "Register someone" (a person, a family or a visitor);
• by the member themselves, in the app, on lists open to members;
• through the public link, without signing in, ideal for visitors.

Each registrant gets a ticket with a QR Code, which can be sent through WhatsApp.

In the event, tap Registration link: turn it on, copy it or show the QR to print on a poster. If the link leaks, replace it. It only takes registrations with the event "Open for registration" and at least one list open to "Anyone, through the link".

When spots run out, the registration goes to the waitlist (if the event has one). When someone cancels, the queue moves on its own, in order of arrival, and the promoted person is notified. People on the waitlist cannot enter at the door.

Tap Take attendance. The camera opens and stays on: point it at the ticket QR and the entry is recorded right away, one after another. For people without a QR, search by name just below and tap Mark entry.

• Green: the entry was recorded.
• Yellow: the person had already entered (it shows the time, gate and who recorded it). That is the case of someone showing the same QR on two devices.
• Red: cannot enter, for example someone on the waitlist, who cancelled or is from another session.

The message shows over the screen and disappears on its own, without stopping the camera.

Yes. There is no "start" or "end" attendance: it is the sum of the entries each person records on their own phone. If you stop, what you recorded still counts. The same person never enters twice, and the score updates every few seconds.

Two possible reasons:

• The event must be open, closed for registration or held (as a draft or cancelled, it takes no attendance).
• Whoever only takes attendance has a window: from 3 hours before the start until 24 hours after the end. Event managers can record anytime.

In the event's Team tab, add who takes attendance: a person or a whole role (for example, every cell leader). They then see Events in the menu with only that event, take attendance within the window and see no contacts or answers.

They are the event's entrances. Each gate can accept only certain lists (for example, the side door only for caravans). In the attendance, choose the gate you are at: a ticket from another list is refused there, with the reason.

In the Volunteers tab: choose a person or a whole ministry, the function (reception, kitchen, worship...), the session and arrival time. People with access get the notice and confirm or decline from Home.

Each event chooses its own reminder, in Automatic reminders: when (from 1 hour to 7 days before, you can pick several) and for whom (registrants, volunteers or both). The default is one day before, for both.

In the Report tab: registrants, who came in and who missed, occupancy, attendance by hour, by list, by gate and by who recorded. Registrants and attendance export to a spreadsheet (CSV, opens in Excel).

Allow camera use when the browser asks (or in its settings). On some iPhones you need to tap "Open camera". If it still does not open, the name search solves it: it shows whether the person already came in.

It follows each person from interest to baptism:

• Candidates: who wants to be baptized, with the status and history of each step.
• Classes: the preparation, with the course, lessons and attendance.
• Ceremonies: the baptism day.
• Numbers: the funnel from interest to baptism and where people stop.

• Interested: showed interest.
• Enrolled in class and Studying: in preparation.
• Ready to be baptized: finished and can be linked to a ceremony.
• Baptized: the ceremony was concluded.
• Postponed or Gave up: stopped along the way (the reason is kept).

Each change goes into the history, with the date and who changed it.

In Baptism, tap New candidate, search for the person by name and tap Add. They start as interested; then open the candidate to change the status or put them in a class.

"Enrolled in class" and "Studying" need a class, because that is where each candidate's lessons and attendance live. Create the class in the Classes tab if it does not exist yet.

Open the ceremony and tap Conclude (only on its day or later). Whoever was ready to be baptized and linked to that ceremony becomes baptized, with the ceremony date.

Whoever operates the project sees all of it. In the person's profile, the Baptism tab shows only to those who care for them. IT administers but does not read it.

They are modules the church chooses to use: Events, Baptism, Library, Solidarity Market and Treasury. The pastor and IT turn them on and off in the Catalog (turning off deletes nothing) and choose who operates each one.

Projects handle people's data (families served, who borrowed each book), so they only show to whoever IT assigned to operate them. Neither the pastor nor IT get in by role: if needed, they assign themselves, and that is logged. In Events, it also shows to people with a role in an event.

In the Library, open the book's menu and tap Lend: choose who and the due date. The Loans tab separates overdue, lent and returned, and you can renew the due date.

The report is the same for everyone; what changes is how many cells are in it. The leader sees their own cell, the supervisor the network, and the pastor the whole church. The note at the top of each report says whose numbers they are.

In the detailed reports (Attendance, Funnel, Exit reasons and Care notes), use the Excel and PDF buttons. The file has exactly the same numbers as the screen. The visitor list with WhatsApp stays on screen only, on purpose.

• Pastor: pastoral authority, sees and can do everything in the church.
• Admin / IT: operates the system (records, access, settings), but does not read pastoral content.
• Network supervisor: cares for the cells in their network.
• Cell leader: takes attendance and cares for their cell. Co-leaders and leaders in training follow along.
• Ministry leader: builds the schedule and cares for their team.
• Media: only Communication.
• Member: their own profile, their schedule and the cell list.

That screen belongs to another role. The message itself says which roles or functions open it. If you think you should see it, talk to your church's IT or pastor: they assign roles.

Whoever operates the system (pastor or IT) assigns: cell leadership on the cell's Leadership screen, supervisor on the Networks screen, Media, Pastor and IT on the profile's Access tab. Every role has a start date and may have an end date; ending is always a separate step.

It's two-step verification: besides your password, a six-digit code sent to your e-mail each time you sign in. Whoever finds out your password can't get in without your e-mail. It's required for pastors and IT; others can turn it on in Account, Security.

• The code is valid for 10 minutes. Didn't arrive? Tap "Didn't arrive? Send again" and check spam.
• Rather not depend on e-mail? In Account, Security, you can use an authenticator app on your phone (iPhone Passwords, Google Authenticator or Microsoft Authenticator).
• It only asks when you sign in: as long as you don't sign out, the device stays connected.

In Account, Devices: each browser and device shows, when it was used and which receives notices. If one is not yours, tap Sign out. In Security, "Sign out of all sessions" signs out all at once.

In Account, Security, Change password. For safety, this signs out your other open sessions.

That data belongs to the church registry: ask whoever manages it (IT or leadership). Your photo and language you change yourself in Account.

That is Cenáculo's first concern:

• one church never sees another;
• each person sees only what their role allows, and the server checks it on every request;
• sensitive readings (care notes, a minor's profile) are logged;
• the temporary password is changed on first sign-in, and photos are stored privately.

Yes. The project catalogue is part of Cenáculo, and each church switches on what it wants to use, at no extra cost.

Reverse it: an identical entry with the opposite amount goes in, the original shows struck through and both stay in the book.

Yes. It starts with the most common ones and can rename, deactivate and create its own.

Yes. The project catalogue is part of Cenáculo, and each church switches on what it wants to use, at no extra cost.

No. Deactivating removes it from the menu, but data and operators stay stored. Reactivating brings everything back.

Yes. The project catalogue is part of Cenáculo, and each church switches on what it wants to use, at no extra cost.

Only if named an operator of the project. The role alone gives no access, and the history never links an outgoing item to a family.

They open it in the phone browser and add it to the home screen, on Android and iPhone. No app store needed.

Yes. An account exists without a church, with the Bible and the journal. They can join one later with the code.

No. The members app is part of Cenáculo, with no limit on people.

The church. It can export at any time, and each person can ask for their data to be removed.

No. All data carries the filter of the church of whoever signed in, and automated tests check this.

Whoever runs the system resets the two-step verification and password, and open sessions are ended.